This Privacy Notice explains how MoneyPlus Energy and MoneyPlus Rewards uses your personal information when you use our rewards scheme and mobile application. It’s important you understand what information we collect and why we use it. This Privacy Notice should be read alongside our Terms and Conditions of Service

If you have any questions about our Privacy Notice, please get in touch using the details below.

Who we are.

This mobile application (“App”) has been designed and is operated by MoneyPlus Rewards. MoneyPlus Rewards is a trading style of MoneyPlus Group Limited (company registration 07310059) and our data protection registration is Z2422578, which you can check here

MoneyPlus Energy Limited (company registration 10769313) is a domestic supplier of gas and electricity, and our data protection registration is ZA472595. 

We are part of the MoneyPlus group of companies, which provides a range of lifestyle services designed to save our customers money and help them live better. These include legal services, financial advice, energy, sim-only mobile contracts and mortgages. For more information about our services, visit our group site

What we do.

MoneyPlus Rewards provides a rewards scheme which tracks your purchases with participating retailers to accrue cashback rewards that can then be used towards your plan renewal with MoneyPlus Energy. The basis for us processing your data in this way is ‘contractual’. In other words, if we can’t use your data, we can’t run the reward scheme or provide you with the cashback redemption service to save money on your MoneyPlus Energy renewal.

MoneyPlus Energy provides electricity and dual fuel supply to its customers, and we provide access to our online portal through this App so you can monitor your usage, upload meter readings, and pay your bill. 

If you choose to use the App to access your MoneyPlus Energy portal, the basis for processing your data in this way is ‘consent’. In other words, you can choose to stop using the portal access in the App at any time without it affecting your supply or account with MoneyPlus Energy. You do not have to use the MoneyPlus Energy portal part of the App in order to use the MoneyPlus Rewards scheme. 

How we do it

If you choose to use this App to access your MoneyPlus Energy account, you will be accessing your personal portal in a similar way to how you access your account online. The information available through the portal and any information you upload to this App (e.g. meter readings) will only be collected and used by MoneyPlus Energy. You can find out more on how MoneyPlus Energy uses your information by reading their separate Privacy Notice

If you choose to use this App to access the rewards scheme, MoneyPlus Rewards will collect and use your information to track your purchases with participating retailers. In order to do this, we need to share your information with third parties to manage these transactions and award you the relevant cashback. If you do not wish your data to be shared with these third parties, we will not be able to perform the rewards scheme for you. 

The personal information we collect.

When you use this App, we will collect and process information about you and your service. Without this information, we may not be able to provide the App and its associated services to you.

For additional security, you can set up biometric logins on the App, such as using your fingerprint or face ID. If you decide to use this, all biometric information is stored in your device itself and we do not have access to it. When you login, we will simply be told that your phone has confirmed that you are you.  

Data Type MoneyPlus Rewards MoneyPlus Energy
Personal Descriptors Name, age, date of birth, gender. Name, age, date of birth, gender.
Contact Information Email address, mobile telephone number Supply address, telephone number(s), email address
Financial Information Your credit or debit card details (card number, expiry date, name on card, billing address) for tracking transactions. Your credit or debit card details (card number, expiry date, name on card) if you make payment in the app.
Technical Information Your login details (username and password); information on your device (make, model, and software) Your login (username and password); information on your device (make, model, software)
Usage Information Your MoneyPlus Energy account number; The date, amount and retailer for qualifying purchases; amount accrued in cashback for each purchase; the total amount of cash back you have accrued; the date and amount for each time you’ve redeemed. All meter readings that you enter into the app; all redeemed reward cashback payments through the app
Contact Preferences Whether you want to receive push, email or SMS notifications about our service Whether you want to receive reminders through the app for your meter readings.

Who we share your data with.

If you use the App to manage your MoneyPlus Energy account, this information is only shared with MoneyPlus Energy, unless you redeem your cashback against your MoneyPlus Energy account. When you do this, the redemption information is shared between both MoneyPlus Rewards and MoneyPlus Energy.

If you use the MoneyPlus Rewards scheme, we will need to share your information with some affiliate companies to facilitate tracking your qualifying purchases to award you your cashback. 

The primary company is Fidel Limited (company registration 08068829) who operate a platform to enable loyalty/reward scheme providers like us to manage transactions with card networks and retailers. Our App is reliant on this platform to operate. For more information on Fidel and the limited information they can process, please read Fidel’s Privacy Notice

Within the App, we also use a panel of intermediary firms who manage the relationships and cashback rates for participating retailers on our behalf. These firms notify the participating retailers when cashback is due to be paid to MoneyPlus Rewards. They do not have access to any data that identifies who you are, such as your name. As a condition of working with us, none of these intermediary firms are allowed to collect any information about your transaction that is not absolutely necessary to perform the reward scheme. 

We may update these intermediary firms at our sole discretion. In the interests of transparency, we have provided links to the main intermediary firms used at the time of publishing this Privacy Notice but we reserve the right to update these as necessary without separate notification to you. 

We will host information about participating retailers in the App, including the available cashback rate. When you click through to their individual websites to make a purchase, MoneyPlus Rewards has no access to the information you provide to them directly (e.g. delivery address). Please ensure you check the Privacy Notice of any participating retailer before proceeding with your purchase as MoneyPlus Rewards holds no liability for any action or security measure taken by these third party firms.

We do not share your personal information with any other party, or for marketing purposes, unless we are required to by law (e.g. if requested by the Police during a criminal investigation). 

How we store your data.

At MoneyPlus, we take the security of your data very seriously and we have implemented stringent security measures to keep your information safe. We conduct regular testing of our cyber and physical security procedures to ensure all data is secure. In the unlikely event that we believe a breach has occurred that affects you, we will of course notify you promptly and explain any action you may need to take.

If you use this App to access your MoneyPlus Energy portal, all information you see or upload is held securely by MoneyPlus Energy and is not stored in the App itself. If you use this App to use the MoneyPlus Rewards scheme, your data is held securely in an electronic format by MoneyPlus Group.

Your rights.

Under the Data Protection Act 2018, you have a number of rights over your data. If you wish to enact any of these rights, please do not hesitate to contact us using the details in the Contact Us section.

  1. Right of access:
    You can request a copy of all personal data we hold about you, which we will provide electronically within 30 days free of charge. If you would prefer this as hard copies, please let us know when you make your request. If you make multiple, excessive or vexatious requests, we reserve the right to refuse your request or charge a £10.00 administration fee to provide your information.
  2. Correction of information:We regularly refresh your data to ensure it’s as accurate as possible but if you believe any of the information we hold about you is incorrect or out of date, let us know. We will investigate where this data originated and what we can do about it (e.g. transaction data comes from the retailer, not from us) and respond within thirty days to let you know what we’ve done about it.
  3. Restrict processing:You can request that we temporarily stop processing your information in certain circumstances. For example, if you have told us that your information is incorrect and are awaiting this to be changed. We will investigate and respond to you within one calendar month. Restricting the processing will prevent any qualifying transactions being counted during this period.
  4. Withdraw your consent:You have the right to withdraw your consent for us to use your data at any time. However, this will result in your service being cancelled and any credit you have accrued under the MoneyPlus Rewards scheme will be lost.
  5. Erasing your data:You can request that we erase your information at any time. Please note that we are required to retain details of the transactions conducted through the scheme for twelve months to ensure we can properly investigate any issues with payments made or credits accrued. If you request us to erase your data, we will assess this and respond within one calendar month to explain what action we have taken. 

Marketing.

You can select how we contact you about updates to the MoneyPlus Rewards scheme (e.g. new retailers, special offers or transaction details) through the Contact Preferences page on our App. Here, you can choose to receive push notifications through the App or separate email or SMS alerts. 

We do not use or share any of the information you provide in the App for marketing purposes, beyond the running of the MoneyPlus Rewards scheme itself. 

Making a complaint.

If you are unhappy with any aspect of your MoneyPlus Energy service, please see their complaint handling procedure on how to complain.

If you are unhappy with how your data has been managed, please contact us using the details below. We will investigate your concerns and respond to you as quickly as possible, within eight weeks in any event. If you remain dissatisfied after we have responded, you can refer your concerns to the UK’s data protection regulator, the Information Commissioner’s Office

Contacting us.

If you have any questions or concerns in how either MoneyPlus Rewards or MoneyPlus Energy has handled your data, please do not hesitate to contact us on the details below.

Email: mydata@moneyplus.com
Post: DPA Team, MoneyPlus, Riverside, New Bailey Street, Manchester, M3 5FS

Changes to this Privacy Notice.

We regularly review and update our Privacy Notice to ensure it remains accurate. If we plan to change how we use your personal information in any material way under the rewards scheme, we will give you at least 14 days’ notice through this App. You have the right to refuse any change but it may mean we will have to terminate your involvement in the scheme if your refusal affects our ability to provide the service to you.

Last updated: January 2021