First Line IT Support

Starting salary: £18,000 – £22,000

About MoneyPlus Group

MoneyPlus is one of the UK’s largest, and most trusted, financial solution companies. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team. We’re committed to giving our people everything they need to be comfortable, engaged, enriched, and successful. We take pride in providing our colleagues with excellent resources and benefits.

Job Purpose

The MPG IT Operations Team are responsible for supporting and maintaining IT systems and for providing efficient desktop support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.

What’s in it for you?

Working at MoneyPlus, you’ll have access to:

  • Full training to ensure you’re set up for success in your new role as well as ongoing support and coaching
  • Our eagerness to keep good talent in-house by providing realistic career progression plans
  • An open mindset that embraces new ideas and methodologies
  • An ingrained dedication and opportunities to support our company nominated charity, Manchester Youth Zone
  • Work perks a plenty, from a healthcare plan giving cashback on glasses and more, to freebies and discounts through Perkbox and discounted Costco membership
  • Our very own subsidised on-site cafe with free healthy breakfast to start every day
  • Social events and opportunities to connect with and recognise teams across the business

What does a typical day involve?

Every day is different at MoneyPlus, but typically you can expect to:

  • Provide 1st Line Support through our IT Service Desk.
  • Log support requests/incidents into our Service Desk in detail.
  • Monitor, track and work on requests/incidents in our Service Desk.
  • Monitor and respond to system monitoring alarms.
  • Assist the IT Operations team with routine maintenance, tasks, projects.
  • Hardware Support (Desktops, Laptops, Printers, Peripherals etc)
  • Software Support (Windows, MS Office 365, Internal Applications)
  • Active Directory maintenance and upkeep
  • Telephone Support
  • User Administration Support (New Starters/Leavers/Transfers/Desk Moves)
  • Network troubleshooting including IP configurations and switches

What do we need for you?

  • Ability to demonstrate a passion for technology and an appetite to learn
  • Excellent communication Skills (Over Phone, Written and Face to Face)
  • A positive and friendly attitude when dealing with internal and external customers
  • Diligent and strong work ethic
  • Resilient and able to perform under pressure
  • Has initiative, is self-motivated and takes ownership within area of responsibility
  • Ability to work effectively within a team
  • Strong ability to problem-solve and troubleshoot

What knowledge and experience do you need?

  • MS Office 365 Administration
  • Active Directory Administration
  • Exchange 2010/2013 Administration
  • Windows Deployment / Scripted Installations
  • Windows Server 2008/2012/2012r2
  • Networking (TCP/IP, DHCP, DNS, LAN, WLAN)
  • Installing / Configuring Printers

Are you ready to join us?

MoneyPlus is one of the UK’s largest and most trusted financial solutions companies and with over 20 years experience, we’re firmly established in the sector. We strongly believe in providing the best quality advice and will go out of our way to do so. We need you to help us achieve our goals, are you ready to join us?

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Discounted or free food

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Salford, M3 5FS: reliably commute or plan to relocate before starting work (required)

Experience:

  • Technical support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Apply now!

To apply for this role send your C.V. and covering letter to careers@moneyplus.com